Process for updating localized help

Subject: Process for updating localized help
From: C G <cg -dot- tw75 -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 10 Sep 2010 15:29:40 +0200

Hi all,
I do the online help (chms) for our products using RoboHelp 8 - in English
and French. I set up the project exactly as described in this article
Adobe's website.
My company is considering translating our products (and the help) in 20
other languages. We're trying to work out what processes need to be set up.
So I have 3 questions:

- The translation will be done by some subsidiaries of the group we
belong to. It is unlikely that they will have RoboHelp, and I have no idea
how good their knowledge of HTML will be. How do I make sure they see and
don't mess up the proprietary RoboHelp conditional tags?
- What is your process for managing updates? How do your translators know
what has changed? How do you retrieve the files? Someone suggested using
version control - then everyone can easily see what has changed/retrieve
up-to-date files (but then my boss pointed out that everyone must learn how
to use version control properly).
- How do you manage the translation process for interface text? Do you
give the software to the translators, so that they can see the labels in

We are a small company and I am the only technical writer. Any advice (or
any info on how you do it where you work) would be greatly appreciated.
Thanks for your help,

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