Re: Webworks or Robohelp

Subject: Re: Webworks or Robohelp
From: "John Gallagher" <johng -at- zyxel -dot- com -dot- tw>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 10 Nov 2010 17:18:55 +0800

I would also like to know people's opinions on this. We recently bought
Tech Comm Suite 2 that bundles Frame 9 with Robohelp 8. We wanted to
upgrade from Frame 7.1 (with Web Works Publisher 2003), but we found
that RoboHelp 8 did not play well with Frame 9 at all. These are some of
the problems we found:

1. RoboHelp crashed FrameMaker when we generate or update a RoboHelp

2. After creating a RoboHelp template, the template became corrupt and
crashed every time we tried to open one of its projects or created a new

3. RoboHelp also corrupted the FrameMaker source files so they could no
longer be used in RoboHelp, even for a blank project.

4. In FrameMaker, we use "Not-WH" (hyphen in between) as a conditional
text name, but this was converted to "Not_WH" in RoboHelp (underscore in

5. It wouldn't hide the Table Continuation variable. From adobe's help:
"Apply relevant conditional text tags to suppress variables that
shouldn't appear in online format. For example, you can suppress the
Table Continuation variable in table headers for tables that break
across pages in the FrameMaker documents." However, this doesn't work!
Even if you mark them out using Not-WH, it still displays! Change one to
Not-WH, right-click it and use Copy Special to copy only the conditional
text settings. Then replace by pasting across the book.

5. Hiding graphics in tables by conditional text left huge blank spaces.

We contacted support, googled solutions and reinstalled the suite but
nothing worked.

We also tested ePublisher and that played real well with our Frame (9)
files, but that's USD 2,600 a pop.
What have other people's experiences been? Please cc me if you reply to
the list as I'm on digest.
Many thanks.

John Gallagher
Technical Writing & Translation Manager
ZyXEL, Hsinchu, Taiwan

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Previous by Author: Re: State of the Technical Writing Field
Next by Author: Re: Weird Word '07 Issue: Page Breaks Differ
Previous by Thread: Re: Webworks or Robohelp
Next by Thread: RE: Webworks or Robohelp

What this post helpful? Share it with friends and colleagues:

Sponsored Ads