OTish: website usability

Subject: OTish: website usability
From: Erika Yanovich <ERIKA_y -at- rad -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 23 Jan 2011 07:39:56 +0000

Hi all,
What B2B (if you use such systems) or B2C ecommerce webistes do you like/hate the most and why? When you place an order on a site, what do you consider essential, good practice, poor usability etc? I was tasked with developing the specs for such a beast and I'm looking for any insights you may have, including links to examples, if possible.
Many TIA
Erika
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