How's XMetal support, please?

Subject: How's XMetal support, please?
From: John Hedtke <john -at- hedtke -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 28 Mar 2011 12:55:15 -0700

Dear everyone:

I am talking to one of my writing students who's interested in using XMetal. One of her biggest concerns is about customer support. She's concerned about (and truly doesn't know, which is why she was asking me) about response time, general responsiveness, and how effective the folks at XMetal are when dealing with issues. I have no experience with XMetal myself, so let me throw it out to the group and ask your opinions, please. Thanks very much!

Yours truly,

John Hedtke
Author/Consultant/Contract Writer
Publisher, Double Tall Press (
STC Fellow
541-685-5000 (landline)
541-554-2189 (cell)
john -at- hedtke -dot- com
Twitter: JohnHedtke
Facebook: John V. Hedtke
Blog for writers and authors:


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