Phrasing question for software documentation

Subject: Phrasing question for software documentation
From: Joe Weinmunson <litlfrog -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 19 Apr 2011 09:33:50 -0400

I'm trying to document a new global change that our billing software
can make. Our userbase is generally not very tech-savvy. The change
adds or removes a "bill code" (that is, a recurring billing amount)
for a large number of customers at once. The option I'm stuck on is
explaining a conditional setting. The user can choose to add or remove
the bill code ONLY from customers who already have a certain bill code
on their account. Every time I try to write something that makes
sense, MY eyes glaze over. Anyone have advice on this? Thanks.

Joe Weinmunson

Have nothing in your house that you do not know to be useful, or
believe to be beautiful.
--William Morris

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