Web-based docs and help (from JavaHelp perhaps?)

Subject: Web-based docs and help (from JavaHelp perhaps?)
From: dwyercl2 -at- verizon -dot- net
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 10 Jun 2011 11:10:14 -0500 (CDT)

Our company is developing a Web-based version of our product (which is
a suite of several applications, Java-based and XML-powered) and we're
looking at how to best present our documentation going forward. I
created our manuals in Structured FrameMaker (v7.2) and the customers
received the set of manuals (for the different apps, plus programmer's
guide, install guide, and admin guide) in hardcopy and as PDFs that
they can install with the product. I created our help files using
JavaHelp for our product, with each app having its own helpset, which
were written as topic-based 'how-to' guides themselves for each
specific application.
I'd like to solicit opinions as to what the current thinking is on
hard-copy manuals (w/PDFs and help files) vs ONLY on-line PDFs and help
files for the Web-based version of the product.
Also, does anyone know of any path of transition or transformation to a
Web-based help system from JavaHelp? Or is there a not-too-difficult
way to leverage the JavaHelp files (specifically the HTML files) for a
Web-based help system? Any suggestions on a Web-based help system that
is platform independent (Windows and Linux)? Thanks!
Cheryl Dwyer
Industrial Medium Software, Inc.
McLean, VA
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