Re: How did you handle your most difficult project as a TW?

Subject: Re: How did you handle your most difficult project as a TW?
From: Peter Neilson <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 02 Aug 2011 13:08:42 -0400

On 08/02/2011 11:52 AM, Robert Lauriston wrote:

misapprehension ...
> ...
preposterously complicated. Installation involved numerous tasks, some
of which had over 40 steps, and even then I was never able to complete
an installation without one of the engineers fiddling with some
undocumented internals.

And I though mine was bad.

The product: Hardware, purportedly for installation by anyone, no IT staff required.

My document: Follow these 16 very fussy steps (which I listed).

Marketing's review comment: Please reduce it to four steps.

Engineering's review comment: You left out one of the steps.

-- The product was eventually redesigned to require only one step.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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References:
How did you handle your most difficult project as a TW?: From: Cardimon, Craig

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