RE: Advice on software testing?

Subject: RE: Advice on software testing?
From: "Dana Worley (MVP/JB)" <dana -at- campbellsci -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 12 Aug 2011 13:14:31 -0600

Dan Goldstein wrote:
/Not sure what "position" can a tester have on a bug, other than, "The bug exists, and here are the ramifications." /

I would surmise that you've never tested software, or worked with anyone who is passionate about testing software!

As Peter said, as a tester I may turn in a bug that the engineer or the "bug vetter" deems is not an issue. If I care about the quality of work I am doing, and the quality of the product that will eventually be shipped out, then I may very well take issue with my bug being rejected. As with most things in life, you have use good judgement on when to stand your ground and when to walk away.

FWIW, when we get close to a release, I sit down with every one of my testers and ask them whether or not they feel a product is ready to ship, or how close the product feels to being stable. These folks are working with the software day in and day out, and have a pretty good idea whether or not we should be comfortable shipping. In one of the classes I took, the instructor said that in one company she worked with, the testers would draw on the board each day how they were "feeling" about the stability of the software -- smiley face, sad face, angry face, etc. :-) We haven't done that, but I do rely on their input along with risk analysis, market demands, and commitments when making a decision on when to ship.

Dana W.

Campbell Scientific, Inc.
Marketing Software Product Manager
Microsoft Help MVP 2002-2011
Jester's Baubles Fused Glass Designs


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