Re: How/where would you handle this documentation problem? (david hendler)

Subject: Re: How/where would you handle this documentation problem? (david hendler)
From: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 10 Dec 2011 08:55:35 -0800 (PST)

I would use customer release notes to identify the issue, and a reference to a FAQ entry for the living list of known combinations.  Then it's up to you to either document combinations you have seen work, or seen fail.  Or maybe both...  But I would keep it in a FAQ because it carries the authority of having been published, and not of just being a list that people can add to as they wish.  You might also spawn a forum with a sticky topic for this issue.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

Previous by Author: RE: what doc formats do READERs want ?
Next by Author: Re: what doc formats do READERs want ?
Previous by Thread: TechWhirl Recap for December 9 2011
Next by Thread: Which is better for simple online help, more or less nesting, more or fewer hyperlinks?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads