Effective planning for Help documentation: What can we learn from the user?

Subject: Effective planning for Help documentation: What can we learn from the user?
From: "Dan Goldstein" <DGoldstein -at- riveraintech -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Dec 2011 14:45:25 -0500

Fascinating topic for a lecture next week, given in Israel by an Israeli
researcher working in Canada:

"In the course of qualitative research on implementing computerized
medical records for family medicine in Ontario, Canada, it turned out
that various groups of users have developed their own reference guides
for using the software. In this study, we chose to compare the reference
guides that were developed by the users of the software and the official
reference guide of the software manufacturer."

http://www.openu.ac.il/innovation/020112.html

Open to the public, in Hebrew.




































This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

Previous by Author: RE: What doc formats do readers actually use? Was, "what doc formats do READERs want ?"
Next by Author: Re: what doc formats do READERs want ?
Previous by Thread: Re: Need a little help in wording
Next by Thread: Re: Effective planning for Help documentation: What can we learn from the user?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads