Re: Ideas for Help 2.0
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^In the next ten years, I expect improved reporting on how people use
help will have far more effect on how we produce that help than any
changes on the back end or improvements to authoring or presentation
On a related note, I think anyone rolling out web help needs to look into using web analytics - even free, off-the-shelf solutions like Google Analytics. Hard data about what people are reading - and more importantly, what people are reading and leaving without needing to re-search for more help - is the sort of evidence no stakeholder can argue with.
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com
To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
- RE: Ideas for Help 2.0, Cardimon, Craig
Visit TechWhirl's Other Sites