Re: Ideas for Help 2.0
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^In the next ten years, I expect improved reporting on how people use
help will have far more effect on how we produce that help than any
changes on the back end or improvements to authoring or presentation
On a related note, I think anyone rolling out web help needs to look into using web analytics - even free, off-the-shelf solutions like Google Analytics. Hard data about what people are reading - and more importantly, what people are reading and leaving without needing to re-search for more help - is the sort of evidence no stakeholder can argue with.
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- RE: Ideas for Help 2.0, Cardimon, Craig
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