Re: documentation going away

Subject: Re: documentation going away
From: Roberta Hennessey <rahennessey -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Mon, 16 Jan 2012 14:09:03 -0500

Everyone is born with their own particular skill set. To some people,
English and grammar are easy. Some people excel in spatial skills and not
English, and they can build what the English major cannot imagine. Not
everyone in the world has the benefit of listening to people who speak what
some consider proper English. It's like the song, walk a mile in my shoes.
The most highly educated souls manned the stock broker offices and look
what they did for the world......I am not very impressed with their great
English or intelligence but that's their world, not mine. I haven't walked
in their shoes.

On Mon, Jan 16, 2012 at 1:04 PM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

>
>
> > -----Original Message-----
> > From: Connie Giordano
> >
> [...]
>
> > If user
> > experience really is the watchword for 2012, I suggest senior
> > management is
> > really a long way from understanding how it works and what it means to
> > their product management strategy (including training sales people to
> > explain the most basic features to someone who obviously is replacing
> > older
> > technology).
>
> There's the first stumbling block. Ever notice that the people
> in those forums who post the most - including those who post the
> most useful info - are the ones who update really expensive phones
> every few months?
>
> I don't know how they do it. Most of them appear to have English
> as a second language... even though they're blatantly North
> American (in other words, their first language appears to be
> street-glop). Can there BE that many drug dealers who buy and
> use superphones and take the time to learn their intricacies?
> I thought it was de rigueur to buy cheap pre-paid phones and
> toss them after a couple of days of ... um ... transactions.
>
> Oh. Wait. I answered my own question. The street-talkin'
> dropouts who use the superphones aren't the dealers, and
> they aren't BUYin' the phones, they're the customers,
> and they're stealing the phones to pay for drug habits,
> but they use them for a while before pawning them. Ah.
>
> And late at night, when the buzz is fading, but not gone,
> they haunt the Android forums to trash-talk the Apple
> fan-boyz. And they AND the Apple fan-boyz sneer at the
> Win-phone users.
>
>
> > I'd be curious to see what the customer satisfaction levels are for
> > products that limit their support to a quick start guide and community
> > forums.
> >
> > I have no interest in joining a community forum for my phone, it is not
> > the
> > center of my world, and I'd rather spend what little time I have for
> > visiting forums on topics that are more important to me (to each his
> > own I
> > guess).
>
> I have to join them, sometimes, to steer conversations
> toward whatever topic or problem interests me at
> the time. Otherwise, not.
>
> I don't know how many other consumers feel this way, but I'm
> > pretty
> > certain I'm not the only one out there. And this goes for all sorts of
> > products, not just phones.
>
> Apparently, though, however many there are of us, we're in
> the minority.
>
> -k
>
> PS: I write for biz-to-biz and biz-to-government, where
> documentation is still demanded.
>
>
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--
Roberta Hennessey
Technical Writer
(978) 835-4282
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
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http://www.doctohelp.com

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Follow-Ups:

References:
Re: documentation going away: From: Phil Snow Leopard
Re: documentation going away: From: John Allred
Re: documentation going away: From: Phil Snow Leopard
Re: documentation going away: From: Connie Giordano
Re: documentation going away: From: Gene Kim-Eng
Re: documentation going away: From: Connie Giordano
RE: documentation going away: From: McLauchlan, Kevin

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