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Re: Troubleshooting Vs Release Notes

Subject: Re: Troubleshooting Vs Release Notes
From: "Dana Worley (MVP/JB)" <dana -at- campbellsci -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 01 Feb 2012 09:14:57 -0700

Troubleshooting is "my modem doesn't work -- how do I fix it?". Release notes are "we know there is a problem, here is a description". From my perspective, frequency is not a factor. If it's a "known issue" it's a known issue and is better suited for release notes (unless you have a known issues section in your user manual or other documentation). Troubleshooting is designed, in many cases, to take care of user error, improper configuration, and the like.

2 cents,

Dana W.

On 12:59 PM, Sion Lane wrote:

I'm wondering if anyone has any guidelines they use to decide what goes
into the Troubleshooting section of a guide and what is more appropriate in
the known issues/limitations section of a release note.

At the moment, I'm working on the theory of 'if it only happens
sometimes/on some devices/on some configurations, it goes in
Troubleshooting' and 'if it always happens whatever you do or whatever
you're using, it goes in the release note'.

Anyone got any better ideas?



--
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Product Manager, Software Products
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Microsoft Help MVP 2002-2012
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