Re: Bloated Docs: Identifying What's Useful

Subject: Re: Bloated Docs: Identifying What's Useful
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "DoughtyTechWriter Mordant" <doughtytechwriter -at- yahoo -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 23 Feb 2012 18:34:05 -0800

IMO, there is no replacement for being able to talk to actual users face-to-face. The more of them, the better.

Also, Murphy's Law dictates that no matter how useless something appears to be, the moment you delete it, some user you had no idea existed will complain about its absence. Rather than keep vs toss, I would make it a prioritization exercise to determine what is most commonly used and plan on moving the seemingly obscure stuff to reference volumes or an online knowledge base.

Gene Kim-Eng

----- Original Message ----- From: "DoughtyTechWriter Mordant" <doughtytechwriter -at- yahoo -dot- com>

How would you go about figuring out what content to keep and what to toss? How do you find out what end users actually find helpful?

Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.


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Bloated Docs: Identifying What's Useful: From: DoughtyTechWriter Mordant

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