TechWhirl: Technical Communications Recap for March 2, 2012

Subject: TechWhirl: Technical Communications Recap for March 2, 2012
From: INKtopia Admin <admin -at- inktopia -dot- net>
To: Techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 2 Mar 2012 09:33:11 -0500

This week’s update on technical communications and the TechWhirl community
is supported by Gold sponsor ComponentOne & their Doc-To-Help Help
Authoring Tool <> |

In Case You Missed it: This Week @ TechWhirl

*New features and articles on <>:*

- Pinterest: What My Mother Can Teach You About Content Strategy and
Technical Communications, Jacquie Samuels |
- TechWhirl Technical Communications Poll: Biggest Translation
- Taking 3D Graphics for a Spin in Technical Communications, by Chris
Goolsby |

*Tech Comm News:*

- Tech Writer This Week: March 1, 2012 |
- MadCap Updates Flare, Contributor, Analyzer and Capture in MadPak 2012
- MadCap Flare 8.0 Offers Ease-of-Use and Single-Source Advances |
- Vasont® Adds Enhancements and Upgrades to ST 2.3 Content Management
System (CMS)|
- SDL, LivePerson Launch Integrated Live Chat and Automatic Translation
Solution |

Technical Communications: What You’re Talking About

A quick *shout out* to our Technical Writers and their discussions in our email
discussion group <>:

- Sean McKean has a document to write that also needs classification.
He asked Whirlers “What type of document is this?” 50 pages that describe
what the software does with high level overview of the product’s features.
The debate swirls around what to call it, with emphasis that it’s a
customer-facing, post-release document. Regardless whether technical
communications or marketing “should” be writing it, Sean has the task.
He’s narrowed his list to Feature Guide, Functional Description, Product
Description Document or Product Guide.
- Kevin McLaughlin described another marketing-tech comm related issue
occurring within his organization concerning “spam and who you formerly
were.” As mergers and acquisitions are a part of the business world, so
goes the customer lists, and often the acquiring company does not provide
clear information on how customers of the old organization may opt out. In
addition to sparking some discussion on ensuring that customer messages
provide clear alternatives for opting out and reporting spam, the scenario
also highlights the fact that technical communications pros take on many
more customer-facing tasks than they have in the past. It’s a “cautionary
tale” on several levels.
- Katarina Bovin is looking for recommendations for or alternatives to a
Wiki for maintaining an internal glossary. Among others, Robert Lauriston,
Tony Chung and Richard Hamilton listed a number of alternatives (including
tikiwiki, twiki, Confluence, Drupal, and others), and security. Thanks to
Richard for providing a great resource on comparing wiki solutions:

*Social Media and the Chance to Follow TechWhirl:*

- Our Google Plus Page – what’s happening behind the scenes |
- Will you be our Friend? Please, you know you want to click |
- Want all this TechWhirl goodness a few characters @ a time |
- Updates from TechWhirl delivered to your email in box |
- Or, try our RSS feed (great on Flipboard) |


We want to send a very special “thank you” to our sponsors for their

*Platinum*: Adobe Systems

*Gold: *ComponentOne Software <>,* *Madcap

*Silver*: Society for Technical Communication (STC)
<>, Vancouver
Island University <>

Online Magazine and Discussions for Today's Tech Writer

Follow TechWhirl on
Twitter: @TechWriterToday

Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.


You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at

Looking for the archived Techwr-l email discussions? Search our public email archives @

Previous by Author: I have been waiting my entire career to use that word in a technical context.
Next by Author: TECHWR-L Premium Jobs, Events, and Announcements
Previous by Thread: Re: Many many big pills
Next by Thread: Commented APIs in Java

What this post helpful? Share it with friends and colleagues:

Sponsored Ads