Re: Beta Tester's Review of MadCap Flare 8

Subject: Re: Beta Tester's Review of MadCap Flare 8
From: Paul Pehrson <paulpehrson -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Tue, 6 Mar 2012 08:53:33 -0700

AFAIK, If you ask them, MadCap Customer Support will switch the name of the
contact person for upgrades, so you get upgrade notifications. But you will
then get the billing e-mails as well. Would be nice if their CRM could have
a billing contact and a separate software/download/user contact. I'd also
like to see some ability to do e-mail management so you can unsubscribe
from certain lists that don't interest you, while still getting those
e-mails that do.

This is a recommendation you may want to forward to MadCap so they are sure
to receive it.

-Paul

----*
*
Paul Pehrson
DocGuy Training

<http://www.facebook.com/paul.pehrson>
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<http://twitter.com/docguy>



On Tue, Mar 6, 2012 at 8:00 AM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

> For much longer than I care to recall, I've been getting double
> and triple "spam" from MadCap, such that I'd just ignore it
> for a few weeks, then do a mass delete.
>
> I mean, how many times can you read about products you can't
> use, or won't be buying, or about training in another
> country, or some road show that'll never get closer than
> 500 miles away?
>
> A couple of months ago, the postini filter began scooping
> them up, and after that point, I never bothered to dig
> any of them out of the daily spam summary... though,
> of course, I always dig out the Techwr-l posts that get
> so egregiously misrouted... :-)
>
> When things were going sideways with my attempt to get
> Flare 8, I worried that I might have inadvertently let
> an e-mail with a download link and product key be lost
> in spam hell.
>
> But my e-mail to MadCap customer support brought a
> reply saying that the license stuff had been sent
> to some person I never heard of at head office.
>
> I checked my inbox, and that Purchaser never forwarded
> anything to me (spam filters don't trap in-house e-mail).
>
> So, those of you who don't control the purchasing of
> your own tools, in corporate environments, take heed.
> Apparently I'm the cautionary tale, again. :-)
>
> When somebody in your purchasing department departs,
> and the GeeWhiz Authoring account gets handed over
> to a new body, as part of a very thick, very unexplained
> file, you won't hear about it. Only months or years later,
> when you need something, will it become apparent that
> there's a problem.
>
> If I was a new kid in Purchasing and had been receiving
> all that spam from a supplier(?), I'd have started ignoring
> it long ago, too. And no doubt the purchasing people get
> even more e-mail routed into spam filters than I do,
> given what they do all day.
>
> Now that I'm forced to think about this more, I think
> that it's a related problem to the one that recently
> landed in my lap about my own company's "spam".
> Existing customers should have some side-door access
> on the corporate website, so they don't have to rely
> on noticing a single e-mail amidst the flood. At the
> very least, the ones with maintenance plans should
> have such access. Or, I might be over-thinking.
>
> -k
>
>
>
>
> > -----Original Message-----
> > From: Steve Janoff (non-Celgene) [mailto:sjanoff -at- celgene -dot- com]
> > Sent: March-05-12 5:12 PM
> > To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> > Subject: RE: Beta Tester's Review of MadCap Flare 8
> >
> > If you were the one with postini, might want to check that -- my notice
> > got snagged there, and I didn't find out about the release until
> > somebody else alerted me.
> >
> > Steve
> >
> > -----Original Message-----
> > From: McLauchlan, Kevin [mailto:Kevin -dot- McLauchlan -at- safenet-inc -dot- com]
> > Sent: Monday, March 05, 2012 2:00 PM
> > To: Steve Janoff (non-Celgene); techwr-l -at- lists -dot- techwr-l -dot- com
> > Cc: McLauchlan, Kevin
> > Subject: RE: Beta Tester's Review of MadCap Flare 8
> >
> > ...
> >
> > Good to know, if I ever get Flare 8.
> >
> > Apparently, I might be on the slow end of the roll-out of download
> > letters to holders of maintenance plans. And you can't get it by
> > going to the MadCap site. All you get is a big "DOWNLOAD" button
> > that just trolls for e-mail addresses, but doesn't actually send
> > out e-mails (it's been two and a half hours, now, and nothing on
> > my corporate address OR my Gmail).
> >
> > I sent a message to customersupport -at- madcapsoftware -dot- com, but today's
> > window of opportunity (all three hours of it) is totally blown.
> > Don't know when I'll get another few hours to install, configure,
> > and start playing with new software.
> >
>
> The information contained in this electronic mail transmission
> may be privileged and confidential, and therefore, protected
> from disclosure. If you have received this communication in
> error, please notify us immediately by replying to this
> message and deleting it from your computer without copying
> or disclosing it.
>
>
>
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Follow-Ups:

References:
Beta Tester's Review of MadCap Flare 8: From: Paul Pehrson
RE: Beta Tester's Review of MadCap Flare 8: From: McLauchlan, Kevin
RE: Beta Tester's Review of MadCap Flare 8: From: Steve Janoff (non-Celgene)
RE: Beta Tester's Review of MadCap Flare 8: From: McLauchlan, Kevin
RE: Beta Tester's Review of MadCap Flare 8: From: Steve Janoff (non-Celgene)
RE: Beta Tester's Review of MadCap Flare 8: From: McLauchlan, Kevin

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