RoI

Subject: RoI
From: Erika Yanovich <ERIKA_y -at- rad -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 19 Mar 2012 14:41:22 +0000

Just found this article and I thought I should share it as the issue of RoI comes up on the list from time to time. Let me know what you think.
http://tomwoolums.com/2012/03/measuring-the-return-on-investment-for-user-assistance-content-over-the-lifecycle-of-a-product/
Erika

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References:
Convincing management of the value of documentation?: From: Keith Purtell
Re: Convincing management of the value of documentation?: From: Gene Kim-Eng

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