Re: Convincing management of the value of documentation?

Subject: Re: Convincing management of the value of documentation?
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: "Porrello, Leonard" <lporrello -at- illumina -dot- com>
Date: Mon, 19 Mar 2012 10:24:14 -0700

That and similar suggestions about looking elsewhere are probably the way
to go. In my conversations with corporate managers, they usually fall into
one of three groups:

1. Those who want documents because they're required by regulations or
customers

2. Those who want documents because they've experienced or witnessed some
sort of corporate or product crisis or catastrophe that could have been
averted with better docs

3. Everyone else

There's little or nothing that technical writers or docs managers can do to
move managers from the third group into one of the other two.

Gene Kim-Eng
Gene Kim-Eng

On Mon, Mar 19, 2012 at 9:54 AM, Porrello, Leonard
<lporrello -at- illumina -dot- com>wrote:

> I love Peter's idea.

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References:
Convincing management of the value of documentation?: From: Keith Purtell
Re: Convincing management of the value of documentation?: From: Peter Neilson
RE: Convincing management of the value of documentation?: From: Porrello, Leonard

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