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On Mon, Jun 4, 2012 at 5:23 PM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> Two that are within arms reach on my desk are:
> Is the Help Helpful? How to create online help that meets your users'
> needs (2004) by Jean Hollis Weber
> Developing Quality Technical Information: A Handbook for Writers and
> Editors (2004) by Hargis, Carey, Hernandez, Hughes, Longo, Rouiller,
> and Wilde (IBM Press)
> Also, don't assume that just because something is "older" that it is
> somehow less useful. Good design doesn't change all that much over
> the years. Once you find something that works well, you tend to
> stick with it.
> On Sat, Jun 2, 2012 at 6:00 PM, Becca <becca_price -at- yahoo -dot- com> wrote:
> > One of the weak points of the program (as far as I'm concerned) is there
> is no design and best practices class.
> > I found a book on Designing and Writing Online Documentation by Bill
> Horton, but it was last updated in 1994. Surely there is something more
> recent, with more modern and current best practices?
> Julie Stickler
> Blogging about Agile and technical writing
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