The magic tool that everyone can use without stepping on toes

Subject: The magic tool that everyone can use without stepping on toes
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 13 Jun 2012 12:04:48 -0400

I found the following, from somebody in our company in 2006:

"What I am really looking for is a way to create customized versions of the
documentation that the Tech Pubs and Marketing groups already create/maintain
while being able to add, delete, modify, and augment said content. This will allow us
to deliver custom documentation for professional services engagements that target
the organization's specific environment and needs. This would make keeping up-to-date
with documentation updates and changes much easier on my end. One of my requirements
is to provide this documentation in both a printed and an indexed, searchable electronic
version. Ideally, it would be possible for the customer to add their own work product to
this electronic version once it is delivered so that they could store all information related
to their implementation in one place. "

I replied something like:

"You want TechPubs* and Marketing to drop all our current tools and start
producing all documents in a common Wiki?"

I think the guy left the company soon after, so I never followed up with him,
nor he with me.

What would be your response to him, in 2012? Don't say DITA.



- k


(*TechPubs was, at best, a classification, not a department. Then, as now, there was no single ownership or leadership.
I think Marketing was ... if not a group... at least reporting to a single Veep somewhere. So, images of herding cats while pushing string should come to mind.)

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