RoboHelp access issue - Node not defined

Subject: RoboHelp access issue - Node not defined
From: Roberta Hennessey <rahennessey -at- gmail -dot- com>
To: tech writer tech writer <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 13 Jun 2012 12:18:41 -0400

I am writing to the list to see if anyone has experience this RoboHelp web
help access issue when using IE 7 or 8.

*Users using IE 7&8 were unable to access the web help or the search
function and the error was this:*

Node is undefined.

I searched the RH forums and discovered others had experienced this issue,
but most the issues discussed were with regard to a Chrome plugin.
Users CAN access and use the search function in the web help if they use
Firefox. I am wondering if there's a setting that needs to be changed for
IE or if we need to generate the web help using a specific setting.

Has anyone run into this issue?

Thank you.


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