Best Practices for writing Tool Tips

Subject: Best Practices for writing Tool Tips
From: "Lauren N. Hart" <Lauren_Hart -at- 2is-inc -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 19 Jun 2012 18:37:02 +0000

Does anyone know of any resources for best practices for writing (and implementing) tool tips? I'm currently writing tool tips for all grid columns, field labels, and buttons (where needed), for one of our SaaS applications. Should they be more like a definition or a step? Should you ever address the user as "you"?

Lauren Hart

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