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Subject:Re: Need ideas: making a "wizard" to create memos From:Tony Chung <tonyc -at- tonychung -dot- ca> To:Misti Delaney <Misti -dot- Delaney -at- us -dot- yazaki -dot- com> Date:Tue, 24 Jul 2012 17:23:15 -0700
Misti,
As a recipient of these cut and paste service memos written on behalf of
people who don't speak my language, I say don't do it.
I would rather a poorly written account from someone with the specific
technical expertise I need, than a well-written selection of generic
help steps.
Those belong on your company website, not communication with the customer
who took the time to contact you.
-Tony
On Tuesday, July 24, 2012, Misti Delaney wrote:
>
>
> I have been asked to help create a template or wizard that can be used
> easily by folks for whom English writing is a challenge. My boss loves the
> idea of a "wizard" type thing where the tech or service desk staff can
> answer an few questions on a page and have the computer generate the memo
> using canned language I have provided, though other ideas that would
> accomplish the same goal are also welcome.
>
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