Re: Need ideas: making a "wizard" to create memos

Subject: Re: Need ideas: making a "wizard" to create memos
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: Misti Delaney <Misti -dot- Delaney -at- us -dot- yazaki -dot- com>
Date: Tue, 24 Jul 2012 17:23:15 -0700


As a recipient of these cut and paste service memos written on behalf of
people who don't speak my language, I say don't do it.

I would rather a poorly written account from someone with the specific
technical expertise I need, than a well-written selection of generic
help steps.
Those belong on your company website, not communication with the customer
who took the time to contact you.


On Tuesday, July 24, 2012, Misti Delaney wrote:
> I have been asked to help create a template or wizard that can be used
> easily by folks for whom English writing is a challenge. My boss loves the
> idea of a "wizard" type thing where the tech or service desk staff can
> answer an few questions on a page and have the computer generate the memo
> using canned language I have provided, though other ideas that would
> accomplish the same goal are also welcome.

Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.


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Need ideas: making a "wizard" to create memos: From: Misti Delaney

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