The Works

Subject: The Works
From: Becca <becca_price -at- yahoo -dot- com>
To: tech2wr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 14 Aug 2012 17:44:25 -0700 (PDT)

I'm on the edge of starting an independent contract, documenting the interface to a fairly involved database. There will be 2, maybe 3 groups of users, none of whom can know anything about the other groups. When the person who is creating the database and the interfaces pitched the idea of documentation to his end-cllients, they got all excited, and now say they want "the works" - help files, PDFs, and what ever else I can think of that would be useful. (I am under an NDA so I can't talk more about the end product.)

I figure separate help files for each user group, and printable reference manuals, but other than that, I'm not sure what "the works" entails. Any suggestions, please, for additional documentation that would be useful? 

I own Flare 8 for the help files, and have Acrobat X Pro to help with the pdfs.

This is my first independent contract after being out of work for several years (and after going back to school to upgrade my technical skills).  I want to make sure to do an excellent job on this, and cover all possible bases.'

Thanks for any advice you can give me!


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