Re: User friendly is what you get used to

Subject: Re: User friendly is what you get used to
From: jimmy -at- breck-mckye -dot- com
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 26 Dec 2012 22:27:26 +0000

Sure it is. And yes, internal users can't reject your product for lack of ease-of-use. Just a few questions, though.

1. How long is the boss willing to endure errors whilst the users 'get used to things'? How much of the company's budget is that going to cost? What are the financial, opportunity and personnel costs of those mistakes?

2. How much goodwill of his or her colleagues is your boss willing to sacrifice? How much resistance will a poor product create to other procedural changes, or other attempts to improve process with new software?

3. If upper management request changes to the application, how much is your boss' project plan going to be disrupted by having to factor in new development time? Given that post-release changes are more expensive than alpha-stage improvements by a large factor, how happy will the organization be if these changes cause the project to go over-budget?

If your boss is willing to endure these costs, or the nature of the organization is such that any of these costs would just be accepted with a shrug, my fourth question is: Are you going to stand for this?


On 2012-12-21 18:38, Kat Kuvinka wrote:

This is the philosophy I got today from the boss. I'm not quite sure
what to say.
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