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Well, again, it really depends. If a screenshot accompanied every
topic in a mobile app help system, that'd get rather unwieldy and
users would tire of scrolling past the shots to get to the info that
will hopefully help them. For large enterprise systems where data
entry is performed on huge, convoluted interfaces, the inverse might
apply. It's hard to say and there's no one answer to the question,
other than "it depends".
On Mon, Feb 11, 2013 at 1:08 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:
> Users like to be reassured they got to the right screen after passing through several other ones. I don't give screen captures of the passing-through ones where the user just clicks something to get to another screen, just of the final screen, where the actual work is done.
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> Learn more: http://bit.ly/WNaCzd
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STC Vice President Nicky Bleiel is giving a free webinar on best practices
for creating mobile help.