Re: When is it too much information?

Subject: Re: When is it too much information?
From: Ryan Pollack <ryan -at- clicksecurity -dot- com>
To: Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il>
Date: Tue, 19 Feb 2013 08:57:14 -0600

Ah, that is a really good idea. I second that! I do something similar in my
release notes. I have these sections:

- New
- a
- b
- c
- Changed
- d
- e
- f


- Fixed
- g
- h
- i
- Known Issues
- j
- k
- l




On Tue, Feb 19, 2013 at 12:36 AM, Debbie Hemstreet <
D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il> wrote:

> I think you can best solve this problem by having a section:
>
> Deleted features:
>
> XXX information is no longer displayed in XXX location. The same
> information can be found XXXX.
>
> In the release notes I write for one of my clients we go for redundancy.
> Hence, for the above example, under NEW features, we would also have:
>
> XXX information is now accessible only via XXXX (and not in XXX location).
>
> So the user sees where to get the information but also knows that it is no
> longer displayed in a certain spot. If a user was relying on the displayed
> information, there will be a support call to find out where the heck the
> information went to and how do I get it now.
>
> If there is no way to get the information that is no longer displayed --
> bad move on the developers part and you need to point this out.
>
> Hope this contributes to the discussion
>
> Deborah
>
>
> -----Original Message-----
> From: techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com[mailto:
> techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com] On
> Behalf Of yehoshua paul
> Sent: Monday, 18 February, 2013 17:07 PM
> To: tech2wr-l
> Subject: When is it too much information?
>
> While reviewing the latest release notes that my company sends out every
> couple of weeks, one of the support guys suggested that I add the following
> words (or something similar) to one of the change descriptions: "The user
> does not need to do anything." What changed is information that was
> displayed in one area of the UI is no longer displayed. The support guy
> thought the users might think they need to do something, now that they no
> longer see this information.
>
> I told him, if the users needed to do something, I would write this in the
> release notes like I did with some of the other changes, and include the
> relevant steps, or the appropriate reference to the online help. If I
> didn't write anything, why would the users think they need to do something?
> His argument was that it doesn't hurt to add the sentence, and it may
> prevent confused customers from calling customer support.
>
> What do you guys think? Would adding a superfluous sentence (in my
> opinion) help or hinder users.
>
> Yehoshua
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--

Ryan Pollack
Senior Technical Writer | Click Security
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
EPUB Webinar: Join STC Vice President Nicky Bleiel as she discusses tips for creating EPUB, the file format used for e-readers, tablets, smartphones, and more.

Learn more: http://bit.ly/12LyN2z

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Follow-Ups:

References:
When is it too much information?: From: yehoshua paul
RE: When is it too much information?: From: Debbie Hemstreet

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