RE: product documentation liability

Subject: RE: product documentation liability
From: Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il>
To: Simon <wingman1985 -at- yahoo -dot- com -dot- cn>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 27 Feb 2013 06:09:10 +0000

Look in the pharmaceutical industry, devices, and quality issues - documentation is everything in these industries.

I don't know the link, I'm sure others do. The most well-known documentation flub had to do with a shuttle disaster. The error was traced to documentation!

Hope this helps for a starter...

Deborah


-----Original Message-----
From: techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com] On Behalf Of Simon
Sent: Wednesday, 27 February, 2013 2:36 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: product documentation liability

I have been browsing through Google and trying to find cases where manufacturers(or software company) is fined or cases brought against them for their inadequate or simply bad documentation because there is incidents or customer dissatisfaction involved. Are you aware of cases like this?
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EPUB Webinar: Join STC Vice President Nicky Bleiel as she discusses tips for creating EPUB, the file format used for e-readers, tablets, smartphones, and more.

Learn more: http://bit.ly/12LyN2z

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Follow-Ups:

References:
product documentation liability: From: Simon

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