RE: Is your company's doc team responsible for writing documents for audit purposes?

Subject: RE: Is your company's doc team responsible for writing documents for audit purposes?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Simon <wingman1985 -at- yahoo -dot- com -dot- cn>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 13 Aug 2013 10:15:14 -0400

Do you get to see the list of audit items?

I mean, auditors are generally auditing against an objective standard.
Surely the objectives and requirements against which they will audit have been made available to you. Yes? No?

If they are allowed to make it up as they go along, as customers often do, then I could see the docs-for-audit being as demanding as customer product docs. Otherwise, I think it would be easier to write for audit - given that the employer wants you to succeed. You get resources, cooperation, and clout when you are writing for audit compliance.

I've had to RE-write portions of our customer docs when our biz-dev people got us into a customer niche where we'd never been before, and there was an audit of certain functions... and the docs that went with. That was an education, but it wasn't particularly hard. They made a first pass and sent a list of non-compliance items, and I just .... well.... complied. Did some research on items where I'd previously said nothing or said stuff differently than they wanted it said. Rewrote a few sections. Took the opportunity to tune up some areas that they weren't even concerned about, because I liked their approach. A second pass went past a different auditor-reviewer, who highlighted a few more things (no criteria are ever 100% objective when humans are involved), and Bingo! We were in compliance.

That was years ago, and involved sales to a foreign banking sector, which has since been swallowed by some other organization or two.

-----Original Message-----
From: Simon
Sent: August-12-13 1:12 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Is your company's doc team responsible for writing documents for audit purposes?

Is your company's doc team only concerned with product docs or is charged with writing documents that will be reviewed by outside auditors? For me, document writing of the latter kind imposes higher demands on writers. What do you think? Do you have any stories to share?




The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.

Learn more: http://bit.ly/ZeOZeQ

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Is your company's doc team responsible for writing documents for audit purposes?: From: Simon

Previous by Author: RE: Is a new firmware version a "feature"?
Next by Author: RE: The future of manuals
Previous by Thread: Is your company's doc team responsible for writing documents for audit purposes?
Next by Thread: Re: Is your company's doc team responsible for writing documents for audit purposes?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads