RE: "desk level procedures" ?

Subject: RE: "desk level procedures" ?
From: "Margaret Cekis" <Margaret -dot- Cekis -at- comcast -dot- net>
To: "'Jay Maechtlen'" <techwriter -at- laserpubs -dot- com>, "'TechWrl list'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 Aug 2013 13:31:38 -0400

Jay Maechtlen asked about: "desk level procedures" ?
I would assume that the term would not be used in a "user doc" for purchased
software for use on home (or work) PCs without IT network support staff
Where I have seen the term used is in IT support docs, or cable TV headend
installation docs, where some troubleshooting steps must be done by
physically inspecting hardware, and the "desk-level" procedures are
diagnostic or configuration procedures can be run from a PC terminal linked
to the server or other unit requiring adjustment or troubleshooting.
Margaret Cekis, Johns Creek GA.

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"desk level procedures" ?: From: Jay Maechtlen

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