RE: Organizing a Knowledge Base

Subject: RE: Organizing a Knowledge Base
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: 'Robert Lauriston' <robert -at- lauriston -dot- com>, "'TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 1 Nov 2013 16:43:52 +0000

It's called "FreshDesk."

-----Original Message-----
From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On Behalf Of Robert Lauriston
Sent: Friday, November 01, 2013 12:41 PM
To: Cardimon, Craig; TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)
Subject: Re: Organizing a Knowledge Base

What software are you using?

On Fri, Nov 1, 2013 at 8:54 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
> The KB software is already in place. I'm the cleanup crew.
>
> -----Original Message-----
> From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On Behalf Of Robert Lauriston
> Sent: Friday, November 01, 2013 11:54 AM
> To: Cardimon, Craig; TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)
> Subject: Re: Organizing a Knowledge Base
>
> Do you need to choose the KB software or is that already in place?
>
> A typical structure is:
>
> - problem statement
> - solution(s)
> - links to related articles and other resources
>
> A knowledge base is by definition unorganized.
>
> A KB is similar to a blog in that each article stands alone. It's similar to a wiki (especially a flat wiki without a navigation tree, such as MediaWiki) and SEO in that tagging / keywords can be important in helping users find the right information.
>
> On Fri, Nov 1, 2013 at 4:50 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
>> I have been asked to help with organizing/writing topics in a knowledge base.
>>
>> I'm enthusiastic, but I haven't done this kind of thing before.
>>
>> Where can I go to study up how to put together a KB?
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Follow-Ups:

References:
Organizing a Knowledge Base: From: Cardimon, Craig
Re: Organizing a Knowledge Base: From: Robert Lauriston
RE: Organizing a Knowledge Base: From: Cardimon, Craig
Re: Organizing a Knowledge Base: From: Robert Lauriston

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