Does your organization mark PDF user guides as confidential?

["Elissa K. Miller" <emiller -at- doubleknot -dot- com>]

Is it a standard practice to mark documentation for B2B software products
(nothing government or military) as confidential? We don't print anything;
documentation is available to customers as PDF or within in a webhelp
system. If it matters, the software is always accessed through a browser;
customers have nothing to install. 

 

It seems to me that if something is published on the web for general use by
customers and can be downloaded (even if a password is required), you have
no reasonable expectation of confidentiality for the materials. And if it
should fall into a competitor's hands, marking it confidential certainly
doesn't STOP them from anything. Marking something so freely distributed as
confidential just feels like an affectation. But, I admit that I know
nothing. 

 

I have no dog in this fight but I am around people who do. 

 

Thanks,

Elissa

 

 

 

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