PDF comment reply text not showing - Acrobat XI Pro

Subject: PDF comment reply text not showing - Acrobat XI Pro
From: "Monique Semp" <monique -dot- semp -at- earthlink -dot- net>
To: "TechWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Jun 2014 07:59:52 -0700

Hello, writers,

I recently upgraded to Acrobat XI Pro, and the problem is that when I Reply to a PDF annotation (Comment), the Reply text is not showing! The comment shows that Iâve made a reply, but thereâs no text there. And yes, Iâm positive that Iâve typed in the text as soon as I clicked Reply.

(Even in the old versions it seemed that if you moved focus away from the reply before typing any text, you could never again open the reply. So I got used to typing *something* immediately upon opening the Reply text entry box.)

Any ideas what the problem is? Have you ever seen this?

Set up is:
* Acrobat XI Pro (which I purchased because even though X Standard *should* have worked for the Shared Review, it didnât without a cumbersome editing of the PDFâs JavaScript, so I just threw $$ at the problem).
* Windows 7.
* Method of PDF generation doesnât seem to matter; Iâve got this issue from PDFs generated from Oxygen-authored DITA content via the DITA-OT, and from MS Word via the Acrobat tab on the ribbon.
* An engineering team thatâs finally gotten used to using the Comment Reply feature in Shared Reviews to facilitate conversation, so I really want this to work!

I googled and searched the Adobe Forums, but didnât find anybody else reporting this.

Thanks for any help you can offer!
-Monique


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