Re: user expecttations - web-based help

Subject: Re: user expecttations - web-based help
From: Julie Stickler <jstickler -at- gmail -dot- com>
To: Erika Yanovich <ERIKA_y -at- rad -dot- com>
Date: Wed, 2 Jul 2014 11:05:58 -0400

If you don't need to produce manuals, I'm not sure why on Earth you'd want
to stay in Word (other than comfort level) when the output you're producing
is online Help.


On Wed, Jul 2, 2014 at 10:25 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:

> Dear all,
>
> It's been a while since we've prepared help files and we now need to make
> them again. What do users expect these days? Any good examples out there?
> We only need to prepare web-based help for one SW product that will reside
> on the customer's server. Versions are released quarterly. No need for PDF
> or other output.
>
> Does it make sense to continue authoring in Word and convert, or author in
> a help authoring tool? I noticed that most help authoring systems have
> features that we already use in our authoring environment (such as single
> sourcing and conditional text) and I'm not sure it's a good idea to pay for
> them again.
>
> Insights appreciated.
>
> Erika
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp
> enhancements, and more. Read all about it.
>
> Learn more: http://bit.ly/NNcWqS
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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--
Julie Stickler
http://heratech.wordpress.com/
Blogging about Agile and technical writing


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.

Learn more: http://bit.ly/NNcWqS

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
user expecttations - web-based help: From: Erika Yanovich

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