Re: user expecttations - web-based help
...That's why help forums are almost always
a complete waste of time.
I think the utility of a forum depends on its structure and its users. There are many ways to structure a help forum and rules help to maintain the usefulness of the forum.
Email lists used in part as help forums, like TechWr-L, generally have threaded discussions.
Google has its own style, https://productforums.google.com/forum/#!forum/en.
Drupal uses the basic bulletin board forum and I have found it generally useful, https://www.drupal.org/forum.
I do not agree that help forums are a waste of time but they do need to respond to the needs of the users of the forum. If the users need live discussions and searchable help, then forums are great.
Sometimes, a forum will not provide a definitive answer to a problem, like discussions about the serial comma never really end.
Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.
Learn more: http://bit.ly/NNcWqS
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
Previous by Author:
Re: Can style trump grammar rules?
Next by Author: Re: Can style trump grammar rules?
Previous by Thread: RE: user expecttations - web-based help
Next by Thread: Re: user expecttations - web-based help
Search our Technical Writing Archives & Magazine