Re: user expecttations - web-based help

Subject: Re: user expecttations - web-based help
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 7 Jul 2014 11:00:26 -0700

As a user, I get angry if the only documentation for something is a video.

On Thu, Jul 3, 2014 at 12:13 AM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:
> Printable versions are not an option as we add more and more videos to our manuals.
>
> -----Original Message-----
> From: McLauchlan, Kevin [mailto:Kevin -dot- McLauchlan -at- safenet-inc -dot- com]
> Sent: 02 July, 2014 19:59
> To: Keith Hood; Erika Yanovich
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: user expecttations - web-based help
>
> I agree with Keith... though, I suppose it depends on the product and market and audience.
>
> We switched away from PDFs to WebHelp, and still had lots of customers asking if they could have a printable version.
>
> So, we're back to single-sourcing both Web/HTML5(-ish) Help and PDFs, with a home page in the distributed doc-set that lets the customer view either way, or save/print the various PDFs.
>
> Many prefer the PDFs because they can print out and annotate, etc.
>
> Many prefer the HTML because it allows search across the whole doc set, while PDF docs are searchable just within each doc.
>
> Possibly, Flare has a way to make the PDF set searchable across docs? We haven't gotten around to that, yet. Our preference is to never do any post-processing that is not fully scriptable.
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.
>
> Learn more: http://bit.ly/NNcWqS
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as robert -at- lauriston -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
>
> Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.

Learn more: http://bit.ly/NNcWqS

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
user expecttations - web-based help: From: Erika Yanovich
Re: user expecttations - web-based help: From: Keith Hood
RE: user expecttations - web-based help: From: McLauchlan, Kevin
RE: user expecttations - web-based help: From: Erika Yanovich

Previous by Author: Re: user expecttations - web-based help
Next by Author: Re: user expecttations - web-based help
Previous by Thread: RE: user expecttations - web-based help
Next by Thread: RE: user expecttations - web-based help


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads