Re: Online Help vs. Knowledge Base vs. FAQ

Subject: Re: Online Help vs. Knowledge Base vs. FAQ
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Sue McKinney <smckinn2001 -at- gmail -dot- com>, TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Jul 2014 09:00:42 -0700

Everything a user needs to know should be in the online help.

The KB should be common tech support issues. The FAQ should be the
KB's greatest hits.

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Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l

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References:
Online Help vs. Knowledge Base vs. FAQ: From: Sue McKinney

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