Re: FW: Getting users to RTFM

Subject: Re: FW: Getting users to RTFM
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: David Tinsley <dtinsley -at- ndigital -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 16 Sep 2014 17:45:52 -0700

Charge for tech support.

Gene Kim-Eng

On 9/16/2014 9:13 AM, David Tinsley wrote:

The manuals do contain all the information needed, but it seems the customers would rather pick up the phone to tech support. We have been brainstorming ways of making it less intimidating for the customer to find information in the manuals.

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FW: Getting users to RTFM: From: David Tinsley

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