Re: FW: Getting users to RTFM
The manuals do contain all the information needed, but it seems the customers would rather pick up the phone to tech support. We have been brainstorming ways of making it less intimidating for the customer to find information in the manuals.
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l
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- Re: FW: Getting users to RTFM, Peter Neilson
FW: Getting users to RTFM: From: David Tinsley
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