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The RTFM discussion concerns only calls that come in. It does not
concern, or quantify, the calls that did not come in because people did
indeed consult the manual, got the answer they needed, and therefore
did not call.
On 09/26/14, Karl Norman<kylesimmons0164 -at- gmail -dot- com> wrote:
I've noticed that when members of this listserv start talking about
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