Re: RTFM? Really?

Subject: Re: RTFM? Really?
From: Karl Norman <kylesimmons0164 -at- gmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>
Date: Fri, 26 Sep 2014 12:56:30 -0500

Gene, I agree that there's an investment on the behalf of the consumer. But
I'm not going to pay for access to information (i.e. a magazine
subscription) in the hopes that everything I need to know will appear when
I need it. I invested my time on my terms. I also could have gotten
everything I needed from one source, but I'm a real deliberative type that
likes to look for the solution that fits me best. I guess you could call it
"shopping for support."

On Fri, Sep 26, 2014 at 12:31 PM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

> But there is an investment. All of you invested time to find your
> answers, and you have no way of knowing whether you could have found the
> same answers in a well-written document in the same or less time than it
> took to carry on a discussion in a user forum. For your particular
> example, you probably could have gotten everything you needed from a single
> article in a computer magazine (last month's Maximum PC had a step-by-step
> how-to article for building your own gaming system, for example).
> Gene Kim-Eng
> On 9/26/2014 9:59 AM, Karl Norman wrote:
>> I feel I received and continue to receive high end support from this
>> social community, and they really have no investment in me or my computer
>> being successful (er, just social investment, I guess). Now of course this
>> solution took time and wouldn't be feasible for someone on the job needing
>> to complete the task right now (although there's an entire history of my
>> experience online now, so they could just look at that.).

*Kyle Simmons*

Technical Writer
Aloe Vera of America, Inc.

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RTFM? Really?: From: Karl Norman
Re: RTFM? Really?: From: Gene Kim-Eng
Re: RTFM? Really?: From: Karl Norman
Re: RTFM? Really?: From: Gene Kim-Eng

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