Re: The Source of Bad Writing - WSJ
Our golden rule of testing: EVERY feedback comment is valid; dismiss any one at your peril.
Gold. Yes, gold.
When my wife worked as a quality engineer for a product line at Gillette they treated every customer complaint letter as if it were a $20 gold piece that someone had thrown over the transom. The customer had actually taken the trouble to let Gillette know about a problem!
It's so easy to dismiss complaints and comments as "ignorance." But isn't it our job to try to help reduce the ignorance?
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l
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- Re: The Source of Bad Writing - WSJ, Debra Kahn
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