Re: The Source of Bad Writing - WSJ

Subject: Re: The Source of Bad Writing - WSJ
From: "Peter Neilson" <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 28 Sep 2014 21:26:06 -0400

On Sun, 28 Sep 2014 13:16:56 -0400, Dave C <davec2468 -at- yahoo -dot- com> wrote ion part:

Our golden rule of testing: EVERY feedback comment is valid; dismiss any one at your peril.

Gold. Yes, gold.

When my wife worked as a quality engineer for a product line at Gillette they treated every customer complaint letter as if it were a $20 gold piece that someone had thrown over the transom. The customer had actually taken the trouble to let Gillette know about a problem!

It's so easy to dismiss complaints and comments as "ignorance." But isn't it our job to try to help reduce the ignorance?

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Follow-Ups:

References:
The Source of Bad Writing - WSJ: From: Mike Starr
Re: The Source of Bad Writing - WSJ: From: Dave C

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