Re: iPhone 5 + iOS 8.0.1/2 = no cell service :(

Subject: Re: iPhone 5 + iOS 8.0.1/2 = no cell service :(
From: Shawn <shawn -at- cohodata -dot- com>
To: Monique Semp <monique -dot- semp -at- earthlink -dot- net>
Date: Thu, 23 Oct 2014 13:43:27 -0700

I've known fellow writers who were always too eager to immediately update
their all-important production tools and as a consequence, run into
significant documentation issues that caused embarrassing delays. Adobe
(including Frame) used to be particularly bad with releasing problematic
updates... xMetal was one of the worst (when owned by Corel).

Best bit of advice I can share (learned when I was an Systems
Administrator) is never ever be among the first to upgrade, if you wish to
avoid pain.

Actually, I also learned my lesson during the iOS 5 update fiasco.

For iOS 8.x, I patently waited until two days after the release of iOS 8.1
(always wait for that significant revision). :) BTW, iOS 8.1 (on my iPhone
5) is working very well. Absolutely no issues...well, except for the very
minor occasional UI 'choppiness'.

With applications like Madcap Flare, because I can keep a working copy of
the older release, I usually upgrade within a week (if no one has reported
any troubles).

Best regards,
Shawn

On Tue, Oct 7, 2014 at 6:50 AM, Monique Semp <monique -dot- semp -at- earthlink -dot- net>
wrote:

> No cell service? Did you backup to your computer prior to doing the
>> upgrade? If so, you could restore from backup. Otherwise I'd recommend
>> bringing it into an Apple Store to have them look at it. It doesn't cost
>> anything for them to look at it. And they will be able to tell what's wrong.
>>
>
> Nope; no backup. I find iTunes to be among the most unintuitive, most
> difficult programs to navigate. I regularly question why I can't seem to
> get the hang of it. Perhaps too many years with DOS, Intel-based systems,
> Windows, and the like? So I waited a week after the update came out and
> nobody I knew had problems, so I updated to iOS 8.0.1. And things were fine
> for the first week! But then all of a sudden I had No Service. So I
> upgraded to 8.0.2, but that didn't fix it. So then I googled the issue and
> tried some of the easier solutions (reset network, turn airplane mode
> off/on, something else I think), but nothing's helping.
>
> So it's off to the Genius Bar. And I maintain that they're not really
> geniuses, just people who understand the Apple world as well as I can deal
> with the Windows world. And I'm outraged at Apple for foisting this on us.
> What a ridiculous thing: update a phone and then you can't use the phone!
>
> </rant>
>
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--
*Shawn Connelly*
Technical writer
<shawn -at- cohodata -dot- com>

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l

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Follow-Ups:

References:
iPhone 5 + iOS 8.0.1/2 = no cell service :(: From: monique.semp (EarthLink)
Re: iPhone 5 + iOS 8.0.1/2 = no cell service :(: From: Monique Semp

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