Re: "INSTRUCTIONS NOT INCLUDED"

Subject: Re: "INSTRUCTIONS NOT INCLUDED"
From: Mike Starr <mike -at- writestarr -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 14 Jan 2015 14:50:04 -0600

I always strive for excellent documentation with the assumption that product pricing should include the cost of developing excellent documentation just like it should include the cost of a top-notch QA process.

Best Regards,

Mike
--
Mike Starr, Writer
Technical Writer - Online Help Developer - WordPress Websites
Graphic Designer - Desktop Publisher - Custom Microsoft Word templates
(262) 694-1028 - mike -at- writestarr -dot- com - http://www.writestarr.com
President - Working Writers of Wisconsin http://www.workingwriters.org/

On 1/14/2015 2:29 PM, John Allred wrote:

Let me ask a question. Given the values frequently expressed among this group, how many of you, were you in the position to do so, would insist on above-average to excellent documentation, even with a hit to profit, for the sake of reputation?

Doesn't a reputation for quality and customer service ensure greater customer loyalty? Or am I merely remembering a long-lost past?

John
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Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word | http://bit.ly/doctohelp2015

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References:
RE: "INSTRUCTIONS NOT INCLUDED": From: Dan Goldstein
RE: "INSTRUCTIONS NOT INCLUDED": From: Rick Quatro
Re: "INSTRUCTIONS NOT INCLUDED": From: Mike Starr
RE: "INSTRUCTIONS NOT INCLUDED": From: Rick Quatro
Re: "INSTRUCTIONS NOT INCLUDED": From: John Allred

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