RE: Additional roles for technical writers

Subject: RE: Additional roles for technical writers
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: 'Dan Goldstein' <DGoldstein -at- nuot -dot- com>, "'TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 15 Jan 2015 16:40:42 +0000

Getting approval to buy software, especially something new, can be difficult.

I would need to build a proof-of-concept first.

-----Original Message-----
From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Dan Goldstein
Sent: Thursday, January 15, 2015 11:37 AM
To: TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)
Subject: RE: Additional roles for technical writers

The best way to learn this is to do it. You'll need flow-charting software (big fan of Visio here) and the ability to interview the folks who actually run the current processes. Of course, there are a million examples online to inspire you. Once you document a process clearly, the people who use it should have ideas for improving it.

As for selling the concept , if your company is subject to US regulations or any international standard (e.g., ISO), you might not need to sell this at all. SOPs are SOP. Otherwise, show them one good sample and see if you can make the sale.


-----Original Message-----
From: Cardimon, Craig
Sent: Thursday, January 15, 2015 11:31 AM
To: 'techwr-l -at- lists -dot- techwr-l -dot- com'
Subject: RE: Additional roles for technical writers

How does someone start documenting business processes?

How do you sell that to management?



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References:
RE: Additional roles for technical writers: From: Cardimon, Craig
RE: Additional roles for technical writers: From: Dan Goldstein

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