RE: "use-case based documentation"

Subject: RE: "use-case based documentation"
From: "Margaret Cekis" <Margaret -dot- Cekis -at- comcast -dot- net>
To: "'Julie Stickler'" <jstickler -at- gmail -dot- com>, "'Technical Writing'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 5 Feb 2015 13:11:16 -0500

Use cases alone are not sufficient to necessarily build a robust product. I
worked for a tech startup that was building an internet platform for a TV
commercial marketplace. After two years work based on very detailed use
cases and personas for advertisers, and network, and TV station salespeople,
they had a product that looked great and impressed everyone. However, it
broke down whenever a low transaction threshold (about a dozen simultaneous
transactions) was exceeded. They then went back to the drawing board and
created the specifications to handle a much higher volume (like thousands)
of simultaneous transactions, and rebuilt a much more robust system.
Margaret Cekis, Johns Creek GA

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Follow-Ups:

References:
Re: "use-case based documentation": From: Robert Lauriston
Re: "use-case based documentation": From: Keith Hood
Re: "use-case based documentation": From: Julie Stickler

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