RE: Differentiating between software versions in help articles

Subject: RE: Differentiating between software versions in help articles
From: Andrew Warren <awarren -at- synaptics -dot- com>
To: David Artman <david -at- davidartman -dot- com>, Nina Rogers <janina -dot- rogers -at- gmail -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 13 Mar 2015 16:28:01 +0000

David Artman [david -at- davidartman -dot- com] wrote:

> *Who cares* what versions a given article applies to, if users tend to only have
> one version installed and that version consistently points to its correct topics?

Nina's original question asked, "Just wondering how some of you have handled similar challenges, where you have a support site with lots of articles".

"A support site" sounds to me like a website that's available to users of all versions, NOT local help customized for each version of the software. If it really is a website, it's important to identify each article's applicable versions, and also to identify the versions with unknown applicability by indicating when each article (and its list of applicable versions) was last updated.

-Andrew
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Adobe TCS 5: Get the Best of both worlds: modern publishing and best in class XML \ DITA authoring | http://adobe.ly/scpwfT

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RE: Differentiating between software versions in help articles: From: David Artman

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