Re: "Tech Writing in the Age of Information Overload"
In library school we talked a lot about satisficing - the decision making model in which you keep searching for information only until you find an answer that's "good enough". There may be a better, more comprehensive answer out there, but this one suits your needs and you move on. That's why people rarely go beyond page 1 of Google search results, and it's a natural defense mechanism against information overload.^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Writing for the end user, we just have to keep in mind that they're going to take the first answer that's "good enough" and organize our content in a way that makes the good enough answer also happen to be the right/best answer.
Kaylin Tristano | Quadax Technical Communication Specialist
Adobe TCS 5: Get the Best of both worlds: modern publishing and best in class XML \ DITA authoring | http://adobe.ly/scpwfT
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