RE: Field testing manuals

Subject: RE: Field testing manuals
From: "Bruce Megan (ST-CO/MKP3.2)" <Megan -dot- Bruce -at- us -dot- bosch -dot- com>
To: "Jelus, Susan C." <susan -dot- jelus -at- thermofisher -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Sep 2015 16:31:38 +0000

Hi Susan,
I hadn't thought about a telephone survey, that is a really good idea.
Thanks for the input

Best regards

Megan Bruce

Bosch Security Systems, Inc.
Communications Systems Division
Senior Technical Writer, Design Team Leader (ST-CO/MKP3.2)
12000 Portland Ave. S.
Burnsville MN 55337 USA

Tel. +1(952)736-3910
Megan -dot- Bruce -at- us -dot- bosch -dot- com
-----Original Message-----
From: Jelus, Susan C. [mailto:susan -dot- jelus -at- thermofisher -dot- com]
Sent: Wednesday, September 09, 2015 11:29 AM
To: Bruce Megan (ST-CO/MKP3.2) <Megan -dot- Bruce -at- us -dot- bosch -dot- com>; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Field testing manuals

This doesn't quite answer your question, because we don't really do much beta testing of documents here, but it does address the broader topic of how to get feedback from the field.

I have set up a "Technical Documentation" email address and listed it in all of our technical manuals. It is designed to be used for unstructured feedback (reporting of errors, omissions, and any suggestions). That seems to work pretty well in terms of getting some feedback. Customers don't use it much, but our internal field service engineers and system installers do.

I don't think people use paper and the mail for this kind of thing anymore. You might be more successful if you could get the names/phone numbers of the beta test customers, call them, and complete the survey over the phone. That way, they do not need to take the initiative or make much of an effort.

Susan Jelus
Senior Technical Writer
Thermo Fisher Scientific
Logan, Utah
Learn more about Adobe Technical Communication Suite (2015 Release) |


You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at

Looking for the archived Techwr-l email discussions? Search our public email archives @

Field testing manuals: From: Bruce Megan (ST-CO/MKP3.2)
RE: Field testing manuals: From: Jelus, Susan C.

Previous by Author: Field testing manuals
Next by Author: Writing for the company blog
Previous by Thread: RE: Field testing manuals
Next by Thread: Re: Field testing manuals

What this post helpful? Share it with friends and colleagues:

Sponsored Ads