Thanks to everyone!

Subject: Thanks to everyone!
From: John Hedtke <john -at- hedtke -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 14 Sep 2015 14:33:37 -0700

I wanted to drop a quick note to the list to say "Thank you!" for all the help that I received on my recent question about what enterprise software companies do for their documentation help.

The summary of what I heard from everyone was:

1. *Give the users what they want. *Find out what the users want and need and give that to them. Don't use a cookie cutter approach (loved that expression for this), but ask the users in depth what they feel they need to get more mileage out of the software.

2. *Consider having the documentation & help available publicly.* Unless there's something proprietary, act like you're proud of your documentation and software. (And if you're not, you should fix that!) FWIW, this is the same methodology espoused in “Inbound Marketing,” where the authors publish the business plan for their successful Silicon Valley company on their website. It lets potential customers know where they’re going and if any competitor wants to try and copy it, sure; they’re going to be several years behind in their efforts. The same thing is true of us and what we’re showing in the documentation.

There were a number of helpful references for add'l further research, such as to itbusinessedge.com, salesforce.com, and "Developing Quality Technical Information, 3rd ed."

All of these comments were very helpful, and I thank you, one and all.

--
Yours truly,

John Hedtke
Consultant/Author/Contract Writer
Fellow, Society for Technical Communication
541-685-5000 (office landline 9-9 Pacific)
541-554-2189 (cell)
john -at- hedtke -dot- com
LinkedIn: http://www.linkedin.com/in/johnhedtke
Twitter: JohnHedtke
Blog for writers and authors: http://tradebookauthor.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Learn more about Adobe Technical Communication Suite (2015 Release) | http://bit.ly/1FR7zNW

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Previous by Author: Re: Must documentation always follow the UI?
Next by Author: How do enterprise software companies offer help?
Previous by Thread: Re: browser conundrum - creating live links in Webmail ?
Next by Thread: what do you make of the frameusers "revival" notice?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads