Re: Index

Subject: Re: Index
From: "Elisa R. Sawyer" <elisawyer -at- gmail -dot- com>
To: Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
Date: Thu, 22 Oct 2015 09:10:16 -0700

On a technical note, one reason Google became popular is that its algorithm
for indexing search results works pretty well. In addition, they hire
humans who contribute to the indexing effort.

So, Google might accurately be called a search-and-indexing engine...

-Elisa

On Thu, Oct 22, 2015 at 8:57 AM, Rick Stone <rstone75 -at- kc -dot- rr -dot- com> wrote:

> +1 on the reply!
>
> In addition to what Elissa said, I'll add that the very existence of a
> well constructed Index helps in the way it operates.
>
> With Search, not only do you have to know the right key words, but you
> have to fully type them out, then click some button to carry out the action
> to see the candidate topics that are found.
>
> Generally with an Index, the list of terms automatically scrolls to match
> what is being typed. So the end user often doesn't have to fully type what
> they are looking for in order to find the term.
>
> Cheers... Rick :)
>
>
> On 10/22/2015 10:37 AM, Elissa K. Miller wrote:
>
>> Assuming budget and time are available, I almost always fight to include a
>> human-generated index.
>>
>> Unless the user knows how to enter their search query with Boolean
>> operators
>> and/or they already have a good idea what they're looking for, a full-text
>> search can return so many hits from so many parts of the product that they
>> have to scroll through dozens of pages to (maybe) find what they're
>> looking
>> for. And an unsophisticated user will not know how to structure good
>> queries. (I remember giving a talk about the Internet at a Book Stop in
>> the
>> early 1990s where a guy wanted to look up Wells Fargo and didn't
>> understand
>> why "bank" wasn't the search term most likely to give him the answer he
>> wanted.) For example, where I work now, there are many different ways that
>> you would issue a refund. If you are an unsophisticated user and you just
>> do
>> a full-text keywords search on "refund," you'll get more than four dozen
>> instances of the word "refund" throughout the online help and it places a
>> lot of cognitive load on an already-frustrated user to figure out which of
>> the 50 instances of the word is the kind of refund that he's looking for.
>>
>> Meanwhile, a high-quality index (generated by a thinking human familiar
>> with
>> the content instead of automatically generated by software) helps people
>> find what they need quickly because they don't have to construct a perfect
>> query that includes knowing product terminology--they can just scroll
>> through the topics until they see what they're looking for.
>>
>> --Elissa
>>
>> -----Original Message-----
>> From: techwr-l-bounces+emiller=doubleknot -dot- com -at- lists -dot- techwr-l -dot- com
>> [mailto:techwr-l-bounces+emiller=doubleknot -dot- com -at- lists -dot- techwr-l -dot- com] On
>> Behalf Of Kari Gulbrandsen
>> Sent: Wednesday, October 21, 2015 7:23 PM
>> To: techwr-l -at- lists -dot- techwr-l -dot- com
>> Subject: Index
>>
>> Hello, all --
>>
>> Are there any reasons to have an index for an online help system with full
>> text search capability?
>>
>> Thanks all!
>>
>> Kari.
>>
>>
>>
>> --
>> Sent from Gmail Mobile
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Visit TechWhirl for the latest on content technology, content strategy and
>> content development | http://techwhirl.com
>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
>> You are currently subscribed to TECHWR-L as emiller -at- doubleknot -dot- com -dot-
>>
>> To unsubscribe send a blank email to
>> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>>
>>
>> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>> http://www.techwhirl.com/email-discussion-groups/ for more resources and
>> info.
>>
>> Looking for articles on Technical Communications? Head over to our online
>> magazine at http://techwhirl.com
>>
>> Looking for the archived Techwr-l email discussions? Search our public
>> email archives @ http://techwr-l.com/archives
>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Visit TechWhirl for the latest on content technology, content strategy
>> and content development | http://techwhirl.com
>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
>> You are currently subscribed to TECHWR-L as rstone75 -at- kc -dot- rr -dot- com -dot-
>>
>> To unsubscribe send a blank email to
>> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>>
>>
>> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>> http://www.techwhirl.com/email-discussion-groups/ for more resources and
>> info.
>>
>> Looking for articles on Technical Communications? Head over to our
>> online magazine at http://techwhirl.com
>>
>> Looking for the archived Techwr-l email discussions? Search our public
>> email archives @ http://techwr-l.com/archives
>>
>>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as elisawyer -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>



--
Elisa Rood Sawyer
~~~~~^~~~~~
Technical and Creative Writer
"Apparently there is nothing that cannot happen today." Mark Twain
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Index: From: Kari Gulbrandsen
RE: Index: From: Elissa K. Miller
Re: Index: From: Rick Stone

Previous by Author: RE: Font vs. Typeface
Next by Author: RE: Index
Previous by Thread: Re: Index
Next by Thread: Re: Index


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads